Which option should I choose?
The right option depends on why you want to step away. A short cool-off works well when you simply need a reset after a tough run or a busy week. It pauses access for a chosen window between 24 hours and six weeks, then automatically restores your account without any further action. Bonus balances and active promotions are preserved through the pause. Self-exclusion is the right step when you want a longer, firmer break with structural protections, including a block on marketing emails and on opening new accounts at Jet4Bet during the period.
Permanent closure is the right choice when you no longer want a relationship with the platform. It runs after a balance settlement, where any cash you hold is paid out through your verified withdrawal method, and the account is then deleted in line with retention policies. Permanent closure cannot be reversed, so think carefully before requesting it. If you are unsure, a longer self-exclusion is the safer first step because it gives you the chance to come back if circumstances change.
How do I close my Jet4Bet account?
Cool-off and self-exclusion are self-service from the responsible gaming section of your account settings. Choose the option, pick the duration, confirm and the action takes effect immediately. There is no waiting period for activation. For permanent closure, contact support through live chat or email with a clear request, ideally referencing your username and the reason for closure. The team confirms your withdrawal method, processes any remaining balance and triggers the closure once the cashout clears.
From start to finish, permanent closure usually completes within three business days, with most of that time spent on the final withdrawal clearing rather than on the closure itself. You receive an email confirmation once the account is closed, after which login is no longer possible. Marketing communications stop, and any future attempt to register again is flagged and reviewed before approval.
What happens to my balance and bonus funds?
Real-money balance is always paid out before closure. If your balance is below the minimum withdrawal threshold for your chosen payment method, support can arrange a manual transfer to bring the funds to you. Bonus balances and free spins do not survive closure or self-exclusion past 90 days. Pending wagering on bonus credit is also forfeited. Loyalty points are zeroed out at closure, so if you have a meaningful balance, consider redeeming them in the Bonus Shop before requesting closure.
For shorter cool-offs and self-exclusions of less than 90 days, bonus balances and free spins are held safely and become available again when access is restored. The wagering clock pauses during the break and resumes from where it stopped, so you do not lose progress on a bonus you were working through.
Can I reopen a closed account later?
Cool-offs and shorter self-exclusions restore access automatically at the end of the chosen period. Longer self-exclusions of six months or one year require a short conversation with support before access is restored, which is a deliberate friction point that prevents impulse re-openings during a tough moment. Permanent closures cannot be reversed. If your circumstances change and you want to return to Jet4Bet after a permanent closure, you can open a new account, but it will go through standard verification from scratch.
Closing for the right reasons
If you are closing because of concerns about gambling habits, the responsible gaming page covers external support, and ConnexOntario's confidential phone line at 1-866-531-2600 is available around the clock. Closing an account at one operator does not block you from playing at others, so combining closure with a provincial self-exclusion program gives broader coverage if that is the goal.
For account questions before, during or after the closure process, the Jet4Bet Help Centre walks through everything from verification to payment troubleshooting. Closure and self-exclusion requests are always handled with discretion, and any conversation with support on this topic stays on your account record but is not shared externally.
What happens to your data after closure
Once your account is closed, personal data is retained only for the periods required by Canadian gambling regulations and anti-money-laundering rules, which typically run between five and seven years. After that retention window expires, identifying information is deleted or fully anonymised in line with our privacy commitments. Marketing consent is withdrawn the moment closure is confirmed, so promotional emails stop within twenty-four hours and any segmentation data tied to your profile is removed from active marketing systems. If you want a copy of your data before closure, request an export through support and it will arrive within five working days in a structured, portable format.
Need to close your account today?
Email support@jet4bet.vip with your username and request.